Hydra Modmail instances are bots that users can message to contact moderators of a Discord server, without having to create tickets on an external platform.

Every modmail is logged to a channel selected by the instance owner, allowing for quick viewing of previous messages sent by staff and users.

Each instance is a separate Discord bot with your own name, avatar, prefix and staff title. It never says Hydra. Staff reply from the right-click menu or with canned responses, anonymously if they want, and every thread is archived at its own web URL behind the roles you already have. Instances that stop responding restart themselves within minutes and missed DMs are backfilled. One price, no tiers: $2.50 per month per bot, paid when you choose to.